Process  
Contact center functions as per requirement of various clients across the world. The rigorous cost management based on having agent's handle a high no of calls within the specified benchmark is an achievement by itself. The flexible timing, as per requirement of customers has made SSPS Contact Center one of the most sought after Contact Center by our overseas clients. Throughout the project we provide with daily and monthly reports , so that the client can be assured that their programme is working as intended and to make adjustments to increase its effectiveness. Our system has the ability to give updates at any aspect of the project and provide recommendations for future enhancement and improvement. 

TELEMARKETING
Our telesales and telemarketing outsourcing services target interaction with potential customers for "prospecting" i.e. either for generating interest in products and services, or to up-sell and cross-sell to an existing customer base or to complete the sales process on-line. 24/7 Customer's inbound and outbound telemarketing service enables your organization to identify new customer segments and improve the profitability of your existing customers. Our teams leverage a state-of-the-art, proven and guaranteed marketing process to filter out prospects from suspects. This approach maximizes the chances of enrolling them as customers. Telemarketing services cover:

Customer acquisition services.
Cross-selling and up-selling of products to existing customers.
Database creation and management.
Inbound sales
Conversions and win backs
Prospecting and lead generation

QUALITY ASSURANCE 
Our quality assurance procedures are geared to provide accuracy and customer satisfaction. Live monitoring is conducted daily during all hours of operation, to ensure script adherence as required by our client.

Each executive is monitored on the phone during multiple calls, a minimum of once a week. We conduct perfect reviews, which give us the opportunity to praise our executive. A low quality score results in a review that involves coaching the executives with constructive feedback. We cover each error and explain why it is not acceptable. We have row leaders who use the “Call Performance Review” sheet to review calls of the executives.

Real-time monitoring of live calls is accessible to supervisory personnel, allowing management to be proactive rather than reactive.

This call management capability enables supervisors to immediately target specific training efforts to executives and ensure the quality standards are continually being met.